Questions

Domestic violence involves several forms of violence. It is therefore not mandatory to have experienced physical violence to come to the shelter. Although physical violence is the best-known form of violence, it should not be overlooked that other forms of violence also have consequences in women’s lives.

All our services are free whether it is accommodation, external meetings or guidance during each step.

If it is possible to safely prepare your departure, we recommend that you bring clothes, objects that are important for your children, legal documents (example: ID cards, medicines, birth certificates, marriage certificate or real estate purchase agreement, tax return, etc.). However, if it is not possible to plan your departure ahead, we can help you get clothes or other personal items. The priority is to ensure your safety and that of your children.

The duration of the stay will be evaluated according to your needs and the steps you will have to take.

Absolutely! You will be free to organize your schedule as you wish and continue to go about your usual business.

No unfortunately. We suggest that you call a loved one to take care of them during your stay.

Sure! Safety is a priority for us. The shelter’s direction is confidential, and several security measures are put in place.

Not at all. Many women use our services, both for accommodation and external support, to think and better understand what they are experiencing. Ending a romantic relationship is always difficult, even more so when we are caught in the spiral of domestic violence. As it is a cyclical pattern, the “honeymoon” periods feed the hope that the situation will improve. Our counsellors are available to support you during your thought process, but it is clear to us that you are the best one to make this kind of decision. We respect the rhythm of each woman.

Yes. Our shelter’s mission is to offer help for both women and their children. We have rooms with multiple beds, which allows families to sleep together. We also have the necessary amenities for children of all ages and a playroom is available for them. In addition, a youth worker is present for them if they need to talk about what they are experiencing.

We are unable to provide childcare services. However, a caretaker can come occasionally to allow you to take the necessary steps or to meet with a counsellor.

They often can, by notifying institutions of your situation, they put measures in place to ensure the safety of your children. If the children’s school is too far away, we will think about solutions with you.